1. General Overview
At CorelDove Digital, we are committed to delivering your sports, fitness, health, and wellness products quickly and reliably. To achieve this, we partner with Shiprocket, India’s leading logistics aggregator, ensuring seamless shipping across the country.
2. Shipping Coverage
- We currently ship orders within India.
- Serviceable pin codes are determined by Shiprocket’s courier partners. If your location is not covered, you will be notified at checkout.
3. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- You will receive an email/SMS notification once your order is dispatched.
4. Delivery Timeline
- Standard delivery typically takes 3–7 business days, depending on your location.
- Remote or rural areas may require additional time.
- Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.
5. Shipping Charges
- Shipping charges are calculated at checkout based on weight, dimensions, and delivery location.
- Promotional offers may include free shipping on select products or order values.
6. Tracking Your Order
- Once dispatched, you will receive a tracking ID via email/SMS.
- You can track your shipment directly on the Shiprocket portal or through our website’s “Track Order” section.
7. Failed Deliveries
- If delivery fails due to incorrect address, unavailability, or refusal to accept, the order may be returned to us.
- In such cases, re-shipping charges may apply.
8. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours with photos of the package and product.
- In case of lost shipments, we will coordinate with Shiprocket to resolve the issue and either re-ship or refund your order.
9. International Shipping
- At present, we do not offer international shipping. Expansion to global markets will be announced in future updates.
10. Contact Us
For shipping-related queries, please reach out to:
CorelDove Digital
Email: [email protected]