1. Introduction
At CorelDove Digital (“Company,” “we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us. By using our website, you agree to the practices described below.
We comply with applicable laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
2. Information We Collect
We may collect the following categories of information:
- Personal details: Name, email address, phone number, billing and shipping address.
- Account information: Login credentials, preferences, saved items.
- Payment details: Processed securely via third‑party gateways (we do not store card numbers).
- Order history: Products purchased, returns, and customer service interactions.
- Technical data: IP address, browser type, device information, cookies, and usage analytics.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Personalize your shopping experience.
- Send promotional offers, newsletters, and updates (with your consent).
- Improve our website, products, and services.
- Comply with legal and regulatory requirements.
4. Marketing Communications
- You may opt‑in to receive promotional emails, SMS, or push notifications.
- You can withdraw consent at any time by clicking “unsubscribe” in emails, adjusting account preferences, or contacting us directly.
- We will not send marketing communications without your consent.
5. Sharing of Data
We may share your information with:
- Service providers: Logistics partners (e.g., Shiprocket), payment gateways, and marketing platforms.
- Legal compliance: When required by law or government authorities.
- Business transfers: In case of merger, acquisition, or restructuring.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience. Categories include:
- Essential cookies: Required for site functionality (e.g., cart, checkout).
- Analytics cookies: Help us understand usage patterns and improve performance.
- Marketing cookies: Deliver personalized ads and offers.
You can manage cookie preferences in your browser settings or via our Cookie Settings page.
7. Data Retention
- Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy.
- Order records are retained for 7 years to comply with tax and accounting regulations.
- Marketing data is retained until you withdraw consent.
- Technical logs are retained for up to 12 months for security monitoring.
8. Your Rights
You have the right to:
- Access the data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
- Request data portability (where applicable).
To exercise these rights, please contact us at [email protected].
9. Security Measures
We implement industry‑standard safeguards including:
- SSL encryption.
- Secure servers with restricted access.
- Regular audits and monitoring to prevent unauthorized use or disclosure.
10. International Orders
For customers outside India, your data may be transferred and processed internationally. We ensure adequate safeguards are in place to protect your information.
11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors.
12. Dispute Resolution
Any disputes relating to privacy or data protection will be resolved under the laws of India. Jurisdiction lies with the courts of Hyderabad, Telangana. We may also offer arbitration or mediation for faster resolution.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
- Changes will be posted on this page with the “Last Updated” date.
- Significant changes will be communicated via email or website banners.
- Continued use of our services constitutes acceptance of the revised policy.
14. Contact Us
If you have any questions or requests regarding your personal data, please contact us at:
CorelDove Digital
Email: [email protected]