Here is the updated Return & Refund Policy drafted specifically for your retail website, Coreldove.com.

This version frames the policy perfectly for your end customers (B2C) so it reads like a standard, professional retail policy, while strictly enforcing the 48-hour deadline, unboxing video requirement, and electronics restrictions required by your backend supplier, Wukusy.

(Note: Mention of Wukusy is kept completely hidden from this public-facing document to maintain your brand identity.)

Return & Refund Policy

Welcome to Coreldove.com. We are committed to providing our customers with high-quality products and an exceptional shopping experience. We understand that issues may occasionally arise with your order, and we strive to ensure a smooth, fair, and transparent return and refund process.

Please carefully review our policies below before placing an order or initiating a return.

1. Strict 48-Hour Notification Window

• Time Limit: To be eligible for a return, replacement, or refund, you must notify our customer support team within 48 hours of the package being marked as delivered by the courier service.

• Late Requests: Any requests, claims, or notifications submitted after this 48-hour window will unfortunately not be accepted or processed.

2. Return & Refund Eligibility

Our return and refund process is designed to handle specific situations. To protect our platform and ensure fair processing, we enforce the following mandatory criteria:

• Damaged or Defective Products: If a product arrives damaged or defective, you must provide a continuous, unedited unboxing video that clearly shows the package being opened for the first time and demonstrates the damage or defect. This video is mandatory for our team to assess the issue.

  • Important Note: No returns, replacements, or refunds can be processed for electronic items under any circumstances.

• Missing Items: If any items are missing from your order, a continuous, unedited unboxing video showing the exact contents of the package upon opening must be provided. Upon confirmation and investigation, we will issue a refund for the missing item(s).

• Product Condition: For all approved returns, the product must be completely unused, undamaged, unwashed, and in its original condition, complete with all original tags and packaging intact.

3. Non-Returnable & Non-Refundable Items

The following items are strictly excluded from our return and refund policy:

• Products that have been used, opened, altered, or damaged after delivery.

• All Electronic Products (No returns, replacements, or refunds allowed).

• Items explicitly marked as "Non-Returnable" or "Final Sale" in the product description.

4. Rejection or Denial of Parcel (Return to Origin - RTO)

If you reject, deny, or fail to accept delivery of a parcel after it has been dispatched from our warehouse facility, the package will be automatically returned to us. In these cases, the following deductions will apply:

• Two-Way Shipping Deductions: A penalty equal to two times (2x) the original shipping charge (covering both the forward shipping and the reverse return transit costs) will be strictly deducted from your order value before any refund is calculated or issued.

5. Return Shipping Costs

• Customer Responsibility: The customer is entirely responsible for paying the shipping costs for returning the item.

• Shipping Charges are Non-Refundable: Initial shipping charges paid at the time of purchase are strictly non-refundable under all circumstances, regardless of the reason for the return (including defects or damages).

• Tracking Required: We strongly recommend using a reliable, trackable shipping service. We cannot guarantee that we will receive your returned item, and refunds will not be issued for lost return parcels.

6. How to Process a Return or Refund

If your order meets the eligibility criteria above, please follow these steps to initiate your request:

1. Prepare Evidence: Ensure you have your order number and the mandatory continuous unboxing video ready.

2. Submit Your Request: Contact our customer support team at [Insert Support Email, e.g., support@coreldove.com] within 48 hours of delivery. Include your order details and attach the video evidence.

3. Review & Approval: Our quality assurance team will review the submitted documentation. Once approved, we will provide you with the designated return shipping address.

4. Ship the Item: Mail the package back to us using a trackable shipping method and share the tracking details with our team.

5. Inspection & Payout: Once the returned parcel is received and inspected at our facility, we will notify you regarding the final approval or rejection of your refund. Approved refunds will be processed and automatically applied to your original method of payment within 7 business days.